Security Operations Center as a Service
24/7 OT/IT security monitoring — without building your own SOC.
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Who this is for
Small to mid-size utilities — water, electric, and gas — including co-ops and municipals needing continuous OT security monitoring without the cost and staffing complexity of building an internal SOC.
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Security Operations Center as a Service
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Overview
Most electric utilities cannot staff a 24/7 Security Operations Center with analysts who understand both network security and OT grid operations. The skills are rare, the salaries are high, and staffing for around-the-clock coverage requires a minimum of six to eight analysts before accounting for training, turnover, and coverage gaps. GridIntel’s SOC as a Service delivers continuous monitoring powered by VigilantGrid’s data streams — with OT-aware analysts who understand the difference between a relay misoperation and a cyber intrusion and know when to wake operations personnel at 2am versus when to log an event for morning review.
The critical difference between a generic IT managed security provider and GridIntel SOC as a Service is domain expertise. When VigilantGrid detects unusual DNP3 traffic from a remote substation, treatment plant, or compressor station RTU, a generic IT analyst sees a network alert. A GridIntel OT analyst sees a potential command injection attempt targeting a protection relay and knows whether to escalate to the operations team immediately or investigate further before waking anyone. That contextual judgment applied consistently at 3am on a Sunday is the operational value that no generic provider can replicate.
What’s included
✓24/7/365 monitoring of VigilantGrid cyber and operational event streams by OT-aware analysts every shift
✓Tiered alert triage: automated correlation, analyst review, and escalation decision per event type and severity
✓Incident response initiation with your operations and IT teams following pre-defined and rehearsed playbooks
✓Threat intelligence feeds correlated against VigilantGrid events: ICS-CERT advisories and grid-targeting campaigns
✓NERC CIP-008 incident reporting: identification, documentation, and NERC submission assistance
✓Monthly security posture reports with event trend analysis, threat landscape summary, and recommendations
✓Quarterly tabletop exercise design and facilitation for incident response preparedness and team readiness
✓Annual penetration testing coordination for OT environments with results integration into monitoring tuning
Standards & regulatory compliance
This service directly supports compliance with the following standards and regulatory frameworks. GridIntel documentation is structured to generate compliance evidence as a byproduct of normal operations.
- NERC CIP-008 incident reporting and response planning
- NERC CIP-007 security patch management and monitoring
- NIST SP 800-61 Rev 2 computer security incident handling guide
- SOC 2 Type II service organization control requirements
- ISA/IEC 62443-2-1 industrial automation security management system
Estimate your value
Adjust the sliders to match your organization and see a rough estimate of the value this service can deliver. Results are illustrative — contact GridIntel for an analysis specific to your situation.
Key benefits
Why organizations choose GridIntel for Security Operations Center as a Service
“I had no idea that PLC was talking to China. — Engineering Manager, Medium Size Gas and Water Municipality”
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